Cadenza — Support

A hands-free rep counter and workout player that counts your reps straight from your AirPods.
Need help or have a question? Email giorgia.marenda@gmail.com — we usually reply within a couple of days.

Getting started

Requirements

Troubleshooting

It says “No motion-capable AirPods detected.”

Make sure your AirPods are connected and in your ears, and that they’re a supported model (Pro / 3rd gen / Max). The screen switches to the counter automatically once they’re detected.

The Motion & Fitness prompt never appeared, or I tapped “Don’t Allow.”

Enable it in Settings → Privacy & Security → Motion & Fitness → Cadenza (and make sure “Fitness Tracking” is on). Then reopen the app.

It’s counting too many jumps, or missing some.

Use the Sensitivity slider on the main screen — move it left if it over-counts small movements, right if it misses light jumps. Detection can vary a little by AirPods model and jumping style.

The screen turned off and it stopped counting.

Cadenza keeps the screen awake while a session is running. If you manually lock the phone or switch apps, counting pauses (it runs while the app is open in the foreground).

My workouts aren’t in Apple Health.

Grant Health access in Settings → Health → Data Access & Devices → Cadenza, and turn on Workouts. Cadenza saves each finished jump-rope session as a Jump Rope workout, and each finished routine as a Functional Strength Training workout.

Privacy

Cadenza collects nothing off your device — no accounts, no analytics, no tracking. Imports, Prompt and saved videos are all processed and stored on your iPhone. See the full Privacy Policy.